Privacy Policy
1. Who we are and what this covers
Ziponn LLC ("Ziponn," "we," "us") makes software that delivery businesses and restaurants (our "Businesses") use to run their own ordering: customer apps and websites, a driver app, and a business console. This policy explains how we handle information in two different roles.
- For our Businesses, we decide how their account information is used, and this policy applies directly.
- For the customers and drivers of a Business, the Business decides how their information is used, and Ziponn processes it on that Business's behalf and under its instructions. The Business's own privacy policy also applies. If you ordered from or drive for a Business, that Business is your first contact for questions about your information, and we will help it answer you.
2. Information we collect
From Businesses: account and contact details of the people who manage the account, business details (names, addresses, stores, menus, hours, delivery areas), and billing information for the Ziponn subscription.
For a Business, about its customers: name, email, phone number, delivery addresses, order history, and, with permission, location to find nearby stores and quote delivery. Payment card details are entered directly with our payment processor; we do not store full card numbers.
For a Business, about its drivers: name, phone, email and the details a Business asks for during driver onboarding, plus location while a driver is on a delivery.
Automatically: device and app information, and technical logs (such as IP address and request times) used to run, secure and fix the service.
3. How we use information
- To provide the service: take and deliver orders, process payments, send order updates, and let Businesses run their stores, drivers and payouts
- To keep it secure: verify phone numbers, prevent fraud and abuse, and keep an audit record of changes
- To support and improve the service
- To bill Businesses for their Ziponn subscription
We use a Business's customer and driver information only to provide the service to that Business. We do not sell personal information, and we do not use one Business's customers to market to another.
4. Who we share it with
- The Business you ordered from or drive for, which can see its own orders, customers and drivers
- Drivers, who see the name, address and order details they need to deliver
- Service providers who run parts of the service for us under contract: hosting (DigitalOcean), payments (Stripe), network and security (Cloudflare), and our text-message and email providers
- When required by law, or to protect the rights and safety of people or the service
5. How we protect it
Each Business's information is kept in its own separate database, access is limited by role, changes are logged, and backups are encrypted and regularly tested by restoring them. No system is perfectly secure, but we work to protect information against unauthorized access, change or loss.
6. How long we keep it
We keep information for as long as a Business uses Ziponn and as needed to meet legal, tax and accounting duties. When a customer deletes their account, the name and delivery address on their past orders are kept for 120 days after each order, so the Business can answer a payment dispute, and then removed. Some short-lived information is deleted automatically, for example driver sign-ups that are never finished. When a Business leaves Ziponn, it can ask for an export of its data, and we delete it afterward except where the law requires us to keep it.
7. Your choices and rights
You can ask to see, correct or delete your information. To delete your account, see Delete your account. If you are a customer or driver of a Business, contact that Business first; you can also email us and we will pass your request to the Business and help it respond. Depending on where you live, you may have additional rights under local law.
8. Text messages
Businesses use Ziponn to send texts such as sign-up verification codes and order updates. Message and data rates may apply. Reply STOP to stop messages of that kind, or HELP for help. Verification codes are sent only when you ask for one. We do not sell or share your phone number or text-message consent with third parties for their marketing.
9. Children
Ziponn is not intended for children under 13, and we do not knowingly collect information from them.
10. Changes
We may update this policy. We will post the new version here with its date, and tell Businesses about significant changes.
11. Contact
Ziponn LLC · jeremiah@ziponn.com